Complaints handling procedure

Complaints handling

As a regulated RICS firm, we have in place a Complaints Handling Procedure (CHP), which meets the regulatory requirements.
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint.
Please send your written complaint to:
The Managing Director
Windrush Associates Chartered Surveyors
1 Elmfield Park
t: 0208 208 0096
We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days of receiving the complaint in writing.

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